DMart is one of India’s most trusted retail chains, offering everything from groceries to clothing at affordable prices. But what if you need to return something? In 2025, DMart’s return and exchange policy remains customer-focused, but there are a few important rules you must know. This article breaks down what items you can return, which ones are non-returnable, and how the refund or exchange process works—so you never face a hassle after shopping.
📌 Quick Overview: DMart’s Return Policy (2025)
| Category | Return Allowed | Return Window | Conditions |
|---|---|---|---|
| Grocery & Daily Needs | ❌ Not allowed | N/A | Perishable and essential items are non-returnable once purchased |
| Packaged Food | ✅ Yes | Within 2 days | Item must be unopened and in original condition |
| Home & Kitchen Items | ✅ Yes | Within 7 days | Damaged/defective items accepted with bill & original packaging |
| Apparel & Footwear | ✅ Yes | Within 7 days | Must be unused, unwashed, with tags intact |
| Electronics | ❌ Not allowed | N/A | DMart does not accept returns for electronics unless damaged on delivery |
| Toys & Stationery | ✅ Yes | Within 7 days | Must be in original condition with packaging |
| DMart Ready Orders | ✅ Yes (Limited) | Within 24 hours | Initiate return via the DMart Ready App or customer service |
🔗 Related: How to Shop Online with DMart Ready (2025) – A Step-by-Step Guide
✅ Items You Can Return at DMart
DMart allows returns for select non-perishable products under specific conditions. Here’s a list of returnable items:
- Packaged goods (snacks, cereals, etc.)
- Non-food FMCG items (detergents, soaps)
- Household items (buckets, storage boxes)
- Clothing and footwear (unused, with tag)
- Toys, gifts, and non-digital stationery
Ensure that the product is:
- In resalable condition
- Accompanied by the original bill
- Returned within the stipulated return window
❌ Items You Cannot Return at DMart
Certain items are non-returnable due to health, safety, and operational reasons. These include:
- Fresh fruits and vegetables
- Dairy products
- Bakery items
- Frozen food
- Opened or used personal care items
- Electronics & gadgets (unless visibly damaged at the time of receipt)
🔗 Explore: Today’s Fresh Grocery Deals at DMart – June 2025 Offers
🔄 How to Return Items at DMart (In-Store)
- Visit the same DMart store where the item was purchased.
- Carry the original receipt/bill.
- Speak to the customer service desk within the allowed return period.
- Your product will be inspected before approval.
Refund Method: Refunds are typically given in the same mode of payment or as store credit.
📦 DMart Ready (Online Orders) Return Process
DMart Ready allows limited returns based on the product category:
- Log in to the DMart Ready App
- Go to your order history
- Select the item and choose “Return/Replace”
- DMart team will coordinate pickup or initiate a replacement
Note: Online groceries and perishables are non-returnable.
🔗 Also Read: DMart Ready vs BigBasket: Which Online Grocery App is Better in 2025?
📞 DMart Customer Support
If you’re unsure whether your item qualifies for a return, you can contact:
- DMart Customer Care: 022-68130000
- Email: customerservice@dmart.in
🔗 Check: Complete List of DMart Stores Near You (2025) – Locations & Contact Info
📝 Final Tips for Hassle-Free Returns
- Always keep your receipt or bill until you’re sure about the purchase.
- Inspect your items before leaving the store or immediately upon delivery.
- Don’t break the seal or remove tags unless you’re sure you’ll keep the product.
📣 Conclusion
Understanding DMart’s return policy in 2025 can help you shop more confidently and avoid surprises. While returns are not allowed on all items, categories like clothing, packaged goods, and household items are supported with a fair return window. Always shop smart and know your rights as a consumer.
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